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Digital Downloads

Welcome to your one-stop shop for digital toolkits, guides, and resources designed to make running your business simpler and more successful. I know how overwhelming it can feel to figure everything out on your own, so I’ve taken the guesswork out of it for you! Each download was created to help you save time, stay organized, and focus on what matters most—growing your business and building real connections. Scroll around, shop your favorites, and let me be your easy button for getting systems and tools in place that actually work!

The Ultimate Customer Care Guide

Discover the proven 5-step customer care system I’ve perfected over the past seven years. This practical workbook walks you through a simple, repeatable flow designed to help you build meaningful relationships, keep customers engaged, and inspire repeat sales.

What’s Inside:

  • The “Why” Behind Customer Care – Understand the impact of a strong follow-up system
  • Step-by-Step Video Tutorial – Learn the system in action
  • Customer Care Flow Sheet – A clear roadmap to guide your process
  • Customer Care Tracker – Stay organized and never miss a follow-up
  • Weekly & Monthly Follow-Up Schedules – Build consistency with ease
  • Customer Referral System – Turn happy customers into loyal advocates
  • Customer Retention Tips – Keep your community connected and excited
  • And so much more!
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Black Friday MEGA Event Toolkit

The Black Friday MEGA Event is all about celebrating the holiday season with excitement, generosity, and a little extra fun. This toolkit was designed to help you create a memorable event that delights your customers and drives results—without the stress of starting from scratch.

What’s Inside:

  • Editable Canva Templates – Customize graphics to match your brand with ease
  • Social Media Scheduling Plan – Stay organized and build anticipation
  • Pre-Written Post Verbiage – Save time and keep your messaging on point
  • Step-by-Step Instructions – Confidently plan and execute your event from start to finish
  • Step-by-Step Instructions – Confidently plan and execute your event from start to finishMathematical Formulas (if you’re like me and need math help!)
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FREE Resources You’ll LOVE!

3 Reasons to Grab My Free Customer Care Cheat Sheet:

  • Build Meaningful Relationships: Learn a simple, repeatable flow that helps you connect with your customers on a deeper level.
  • Keep Customers Engaged: Stay top-of-mind with strategies that make your customers feel valued and appreciated.
  • Inspire Repeat Sales: Turn happy customers into loyal fans who come back again and again.
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3 Reasons to Grab My Free ChatGPT Prompt:

  • Get Honest Feedback: Let ChatGPT give you a brutally honest analysis of what’s holding your business back.
  • Take Action with Clarity: Receive practical, step-by-step suggestions to improve your business and stop spinning your wheels.
  • Save Time & Brainpower: Stop guessing and get insights instantly, so you can focus on what actually moves your business forward.
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The Other 99% Podcast

Welcome to The Other 99%—the podcast that gives you a real-world look at what it’s like to build a direct sales business. Join host Lisa Duck, co-host Susan Larimer, and their amazing guests as they share stories, strategies, and smart tips from the everyday direct sellers who are showing up, standing out, and building success on their terms. You’ll hear honest conversations, relatable moments, and practical ideas you can actually use—plus a few laughs along the way.


🎧 New episodes drop every Tuesday—make sure to follow so you never miss a conversation worth hearing!

Click here to be a podcast guest!

Welcome!

I’m Susan Larimer, and I’m not here promising a yacht and seven figures. I’m here to help you build something honest, sustainable, and smart—with real relationships and real results. This YouTube channel is about real strategies and real results.

I’ll share:

✨ Real stories from business + life

✨ Marketing systems that don’t feel pushy

✨ Tools I use to simplify content creation

✨ Confidence boosters (we all need ‘em!)

✨ And weekly lessons from my own experience as I grow alongside you

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Yep, I made this website using Oh My Hi!

Because building a website shouldn’t be complicated—or take forever. Now I have a site that actually works for me! Want one of your own?

Check It Out Here